External HDD Data Recovery

What we can help with

We can help with

External hard drives that are not detected
Clicking, beeping or noisy external HDDs
Dropped or physically damaged external hard drives
External HDDs with corrupted or unreadable folders
Formatted external hard drives
Deleted documents, photos, videos or business files
External HDDs asking to be formatted
Seagate, Western Digital, Toshiba, LaCie and other external hard drives
Data recovery from damaged or unstable external HDDs

We will assess your external hard drive first and explain the realistic recovery options before any recovery attempt begins.

External HDD data recovery pricing

Estimated recovery range

$249 – $1499

Indicative pricing only. Final quote confirmed after assessment.

Our pricing varies depending on the severity of the issue and the amount of specialist diagnostic, imaging or hard drive recovery work required. Simple logical recoveries are generally at the lower end of the range, while clicking drives, dropped drives, damaged heads, unreadable platters, severe corruption or unstable external hard drives may fall toward the higher end.

What's next

A simple, transparent recovery process from start to finish.

Submit the form below (here)

Tell us what happened and what data you need recovered.

Receive instructions

We will email your job reference and shipping/drop-off instructions.

Send your device

Drop off in Melbourne or mail it from anywhere in Australia.

Inspection & free quote

We assess the device and explain the quote before recovery begins.

Recovery attempt

Specialist recovery tools and techniques are used where possible.

Data return

Recovered files are returned securely on your chosen destination drive.

Submit an external HDD data recovery request

If you have more than one device for data recovery, please submit a separate form for each device.

After submitting this form, you will receive an email with instructions on how to send or deliver your external hard drive to us.

Your contact details

First name *required

Last name *required

Company name

Mobile phone number *required

Other phone number

Email address *required

Confirm email address *required

Street address *required

Suburb *required

State *required

Postcode *required

Country *required

How'd you hear about us? *required

Terms and conditions of service

I confirm I am the owner of the external hard drive or have permission from the owner to request data recovery. *required I understand data recovery may involve inspection, diagnostic work, specialist imaging, temporary repairs, drive-level work or other recovery methods, and may affect warranty or manufacturer support. *required I understand Data Kangaroo's goal is to recover data, not necessarily return the external hard drive in working condition. *required I understand no recovery is guaranteed and Data Kangaroo will explain likely recovery options and quote before recovery work begins. *required I understand physically damaged or clicking hard drives may become worse if repeatedly powered on, and I confirm I have provided accurate information about the drive's condition where possible. *required I understand encrypted or password-protected drives may require passwords, recovery keys or account access before recovered data can be accessed. *required I understand Data Kangaroo is not providing forensic, legal evidence, expert witness or court-ready reporting services; this request is for personal or business data recovery only. *required I agree Data Kangaroo may contact me using the phone number and email address provided. *required I agree to Data Kangaroo's terms and conditions and privacy policy. *required

How fast would you like your quote completed?

Choose how quickly you would like us to assess your external hard drive and prepare your recovery quote. The final recovery price will depend on the fault, drive condition, damage, data required and recovery complexity.

Standard Quote

Free

Usually completed within up to 1 week after we receive your external hard drive.

Emergency Quote

+$200

Completed as soon as humanly possible, often within 24 hours of receiving your external hard drive.

Important: The $200 Emergency Quote fee covers urgent assessment and quote preparation only. It is not the full recovery price. We will confirm the full recovery price before starting any recovery work.

Your privacy matters

Your external hard drive may contain personal, business or sensitive files, photos, videos, documents, backups and archives. We treat every recovery request with strict confidentiality. Access is limited to authorised recovery staff only, and recovered data is returned securely.

Privacy Guarantee