Frequently Asked Questions

Pricing depends on the device type, failure severity, and required recovery work. Every job is different, which is why we provide a free quote before any recovery attempt fee. You'll know the likely cost before deciding whether to proceed.

Many failed hard drives are still recoverable, depending on the type and extent of damage. If your drive is clicking, not being detected, or making unusual noises, stop using it immediately and get in touch. The less you use it, the better your chances.

SSD recovery is often more complex than HDD recovery due to different failure mechanisms and encryption. However, recovery is still possible in many cases. We'll assess your SSD and let you know what's feasible.

Turnaround varies depending on device condition, urgency level, and parts availability. Standard recovery typically takes longer than urgent priority options. We'll give you an estimated timeframe when we provide your quote.

Yes. Access to your files is limited to authorised recovery staff only. We handle all data confidentially and can arrange NDAs for sensitive or business-critical jobs. Your privacy is treated seriously.

You receive a quote before any recovery begins, so you're never committed to proceeding without knowing the cost. Attempt fees and what happens if recovery isn't successful depend on the specific job — we'll explain this clearly upfront.

Urgent priority recovery options may be available depending on the failure type and our current workload. If you have a time-sensitive situation, contact us directly and we'll let you know what's possible.

Deleted files are often recoverable, provided the device hasn't been heavily overwritten since deletion. The sooner you act, the better your chances. Get in touch and we'll assess your situation.

Yes. We offer Australia-wide mail-in recovery with prepaid shipping for eligible customers. For those in Melbourne, we also have appointment-only drop-off locations in CBD and Patterson Lakes.

Stop using the drive immediately. Continued use can cause further damage and reduce recovery chances. Don't try to power it on repeatedly, and don't run data recovery software. Contact us for guidance on next steps.

Recovery may still be possible depending on the extent of corrosion and internal damage. Don't try to dry the device with heat or rice — this often causes more harm than good. Power it off if wet and contact us promptly.

Yes. We support Apple devices including MacBooks, iMacs, and iPhones where technically feasible. Apple devices with encryption (such as newer iPhones with data protection enabled) may have limited recovery options — we'll let you know what's possible.

Yes. We provide quotes at no charge before you decide whether to proceed. You won't be asked to pay anything upfront, and there's no obligation to continue if the quote doesn't work for you.

Yes. We handle RAID systems, NAS devices, and other business-critical storage setups. Business data recovery often involves specific confidentiality and urgency requirements — we understand these needs and can accommodate them.

We support a wide range of devices including hard drives (HDD), solid state drives (SSD), USB drives, SD cards, phones, Macs, PCs, RAID systems, and NAS devices. If you're unsure whether we can help, get in touch and we'll let you know.