Submit Hard Drive Recovery Job | DataRescueLab - Melbourne Mac & Data Recovery

1. Your Details

First Name *

Last Name *

Email Address *

Mobile Number *

Street Address *

Suburb *

State *

Postcode *

Country *

Customer Type *

2. Device Information

Hard Drive Type *

Brand / Manufacturer *

Model

Capacity

Interface

Operating System

3. Problem Details

What happened? *

Symptoms present * (select all that apply)

Clicking / ticking sounds Grinding sounds Beeping Not spinning Dropped Asks to be formatted Deleted files Formatted drive

Was the drive dropped while running?

Has anyone attempted recovery?

4. Data Required

What data do you need recovered? * (select all that apply)

Photos Videos Documents Business files

How important is the data?

5. Intake Method

Preferred intake method *

Melbourne CBD appointment-only drop-off

Suite 800/585 Little Collins St, Melbourne VIC 3000 — Appointment only. No walk-ins.

Patterson Lakes appointment-only drop-off

12–14 Scott Court, Patterson Lakes VIC 3197 — Appointment only. No walk-ins.

Australia-wide prepaid mail-in label

After submission, Data Kangaroo will email instructions and, where eligible, a prepaid shipping label.

How to pack your device:

• Complete this form before sending anything
• Wait for your job reference and instructions
• Use at least 3cm of bubble wrap on all sides
• Use a sturdy cardboard box, not a satchel
• Include your job reference inside the parcel
• Use tracked delivery. Do not use safe-drop.

6. Assessment Speed

Assessment speed *

Standard assessment and quote

Usually within up to 1 week from device arrival. Free assessment.

Priority assessment

Additional fee may apply depending on urgency.

7. Terms & Submit

I confirm I own the device/data or am authorised to request recovery. * I understand data recovery is not guaranteed. * I understand assessment may require opening, disassembling or testing the device. * I understand encrypted devices may require passwords or recovery keys. * I agree to the Terms and Conditions. * I agree to the Privacy Policy. * I consent to Data Kangaroo contacting me about this recovery request.

Data recovery is not guaranteed. Assessment and recovery may require opening or testing the device. If your device is encrypted, locked, erased, factory reset, overwritten, or missing required passwords/recovery keys, recovery may not be possible.

Submit a Hard Drive Recovery Job